Frequency uses two types of roles that work together to control user access.
Before diving into roles, it’s important to understand that Frequency has two types of workspaces called tenants. Network tenants manage multiple shows and campaigns, while Show tenants focus on individual show production. Learn more about tenants →
Two Types of Roles
1. Tenant Roles = Where You Can Go
Determines what pages you can access and which shows you can see. Every user has exactly one: Admin, Regular User, Show Manager, or Network Producer.
2. Campaign Roles = What You Can Do (Per Campaign)
Determines what actions you can take on campaigns and vetting requests. This only exists in network tenants. Show tenants do not have campaign roles.
How They Combine
- Admin (tenant) + Ad Ops (campaign) = Full access + can submit vetting to shows
- Regular User (tenant) + Ad Sales (campaign) = Limited access + can create campaigns
Tenant Roles
Role | Available In | Admin Access | Manage Campaigns | Show Access | Best For |
Admin | Network & Show | ✅ Full | ✅ Yes | All shows | Full control |
Regular User | Network & Show | ❌ No | ✅ Assigned | Assigned | Daily operations |
Show Manager | Network only | ✅ Show-level | ❌ No | Assigned only | Sub-network managers |
Network Producer | Network only | ❌ No | ❌ No | Assigned only | Show hosts/producers |
1. Admin
Full access to all settings, vetting, campaigns, and shows.
Available in: Network & Show tenants
Campaign roles: Admin, Ad Ops
2. Regular User
Access to assigned vetting and campaigns. No admin settings. Toggle Default Team on to see everything (network tenants only).
Available in: Network & Show tenants
Campaign roles: Admin, Ad Ops, Ad Sales, Ad Creative, Viewer
3. Show Manager
Manage show settings for assigned shows. Cannot access network-wide settings. Ideal for sub-network teams or agency partners.
Available in: Network tenants only
Campaign roles: Ad Creative only
Can: Edit show settings, manage show users, see Flights tab, respond to vetting
Cannot: Access network admin settings, manage campaigns, see unassigned shows
4. Network Producer
Respond to vetting and view production across assigned shows. No admin or campaign access. Ideal for show hosts and producers.
Available in: Network tenants only
Campaign roles: Ad Creative only
Can: View production requests, respond to vetting
Cannot: See Flights tab, access admin settings, manage campaigns or show settings
Learn how to create Network Producers →
Campaign Roles
Only exist in network tenants.
Campaign Role | Create Campaigns | Submit Vetting Requests to Shows | Approve Vetting | View Only |
Admin | ✅ | ❌ | ❌ | ❌ |
Ad Sales | ✅ | ❌ | ❌ | ❌ |
Ad Ops | ✅ | ✅ | ❌ | ❌ |
Ad Creative | ❌ | ❌ | ✅ | ❌ |
Viewer | ❌ | ❌ | ❌ | ✅ |
Tenant and Campaign Role Setup
Campaign role options adjust based on your tenant role selection. When inviting a user, select their tenant role first. The campaign role dropdown will automatically display only compatible options.
Compatible Role Combinations
Tenant Role | Available Campaign Roles | Why This Makes Sense |
Admin | Admin, Ad Ops | Admins need network-level campaign permissions to manage operations and submit vetting to shows |
Regular User | Ad Sales, Ad Creative, Viewer | Regular users can take on any campaign function depending on their job responsibilities |
Show Manager | none. campaign role is not relevant. | Show managers cannot access campaign workflows since it’s not relevant for their function. |
Network Producer | none. campaign role is not relevant. | Network producers cannot access campaign workflows since it’s not relevant for their function. |
Tenant Role | Campaign Role | Combination allowed? |
Admin | Admin | ✅ yes |
Admin | Ad Ops | ✅ yes |
Admin | Ad Sales | ❌ no |
Admin | Ad Creative | ❌ no |
Admin | Viewer | ❌ no |
Regular | Admin | ❌ no |
Regular | Ad Ops | ✅ yes |
Regular | Ad Sales | ✅ yes |
Regular | Ad Creative | ✅ yes |
Regular | Viewer | ✅ yes |
Network Producer | N/A. No campaign access. | N/A. No campaign access. |
Network Producer | N/A. No campaign access. | N/A. No campaign access. |
Network Producer | N/A. No campaign access. | N/A. No campaign access. |
Network Producer | N/A. No campaign access. | N/A. No campaign access. |
Network Producer | N/A. No campaign access. | N/A. No campaign access. |
Show Manager | N/A. No campaign access. | N/A. No campaign access. |
Show Manager | N/A. No campaign access. | N/A. No campaign access. |
Show Manager | N/A. No campaign access. | N/A. No campaign access. |
Show Manager | N/A. No campaign access. | N/A. No campaign access. |
Show Manager | N/A. No campaign access. | N/A. No campaign access. |
Managing Users
To learn more about creating and assigning roles, visit these related articles:
FAQs
What's the difference between Show Manager and Network Producer?
Show Managers edit show settings and manage users. Network Producers only respond to vetting and view production.
Can Network Producers see the Flights tab?
No. Show Managers can.
Can I assign a Show Manager to all shows?
Yes. Use "Select All."
Why don't I see campaign roles in my Show tenant?
Campaign roles only exist in network tenants.
Can a user have different roles in different tenants?
Yes. Roles are tenant-specific.