Production Request Dashboard
As an Ad Ops user, you can view Production Requests by going to Production in the top navigation bar.
There are three statuses that Ad Ops will want to be aware of:
- Draft: A Production Request that has not been sent to a Show.
- Requested: A Production Request that has been sent to a Show and awaiting ‘Acknowledgement’.
- As part of the Acknowledgement process, Networks can choose whether to include a Recording Date for DAI Production Requests and a Published Date for Baked-In Production Requests and whether one or both are required.
- Ready for QA: A DAI Production Request that has been sent to a Show and the Show Host/Producer has uploaded a creative asset(s) to be reviewed.
- Delivered: A Baked-In Production Request has been marked as Delivered and is ready to be Completed by Ad Ops (option to add in Aircheck upon completion is encouraged if needed).
‘Filter By’ is a useful way to focus on what you need to work on. For example, filter by status can be used to just see everything in a ‘Draft’ status. You can also save your filters and set one as a default.
Sending a Production Request to a Show
As an Ad Ops user, it is easy to identify Draft Production Requests that need your attention before sending to a Show. Production Requests that are missing scripts will have a red document icon 📃.
Click on a Production Request to open it. You will see the Show that is targeted, the Ad Type and Duration, and the Due Date.
- For DAI Production Requests, the Due Date will default to two days prior to the Start Date of the Flight.
- For Baked-in, the Due Date will default to the Start Date.
- Both are editable.
To upload a script, click on the Upload button and search or drag the file(s) needed. You can select additional information on this ad read by clicking on Read Verbatim or Personal Experience Required and Special Instructions. Click Submit to upload this to the Production Request.
The timeline at the bottom of the page will populate as activities happen and provide an audit trail from start to finish.
Comments can be added to the script file as well as directly onto the Timeline for additional information for the Show Host/Producer.
Once the Production Request is ready, you can click ‘Send to Show’. Just add in a quick note if you’d like and send it off. The show will be notified via email notification and in-app notification of the new request. Production Request will now be in a ‘In Production’ status.
Sending Production Requests in Bulk
If you have several Production Requests that are ready to be sent to the show(s) you can multi-select and send in bulk by clicking ‘Send Drafts for Recording’.
Reviewing a DAI Production Request
For DAI Production Requests, once a Show Host/Producer has recorded and uploaded their creative asset they will send it back to the Network for review. Production Requests will appear in the Production Request Dashboard with a ‘Ready for QA’ status.
Click on the Production Request in the dashboard. You can listen to the creative by clicking the play button and/or download the file.
Rejecting a Creative Asset
If there are issues with the audio, you can click ‘Decline’ and ‘Send for Revision’ to the Show Host/Producer to re-record.
A modal window will require a note to provide feedback for the revision.
Accepting a Creative Asset
If the audio file has been accepted, you can click on ‘Approve’.
To complete the Production Request, click on ‘Complete’ and provide an optional message in the modal window that will be sent to the show. The audio file will be moved to the Asset Library and stored within the campaign.
Creating a New Internal Version
If there is a need to edit the audio for internal purposes (e.g. leveling, etc.) you can reject the file and rather than sending it to the show for revisions, you can create a new version. Here are the steps:
- Click on ‘Decline’
- Download the updated creative asset
- Edit as needed
- Select Upload Replacement
- Click on Complete to save the asset to the Asset Library
Reviewing a Baked-In Production Request
For Baked-in Production Request, when a show has completed the read they will mark the Production Request as ‘Mark as Published’. This will appear on the Ad Ops Dashboard with a ‘Delivered’ Status.
Since a creative asset is not required for a Baked-In Production Request, Ad Ops can Complete the Production Request. The Update Status window is available for Aircheck links if needed.
Reopen a Production Request
From human mistakes to Makegoods, users can now reopen completed Production Requests. Simply click on the ‘Reopen’ button to move it from completed status to ‘In Production’.
Makegood Best Practices
When moving a Completed Production Request back to ‘In Production’ for a Makegood, leaving a note as to reason will be helpful to share with the show.
Now that the Production Request has been moved to ‘In Production’ here are the suggested instructions for a Makegood.
- Click on the kebab menu on the create and select ‘Revert to Pending’. This will update the status of the creative from Approved to Pending status.
- Update Pending status to Declined and select ‘Send for Revision’. Provide a note as to what revisions are needed so the show knows what needs to be done.
- The Production Request will be sent to the show as ‘Required for Revision’ and the show will go through the same process to upload a new version and send for QA.